How do you know if your employees are really up to the task? In this article, I’ll share 8 tips to use LMS metrics for performance management of online training.
Performance management online training gives your employees the task-based knowledge and skill-building tools they require. Thus, they are equipped to take on everyday challenges with confidence. Learning Management Systems offer you the opportunity to continually monitor the effectiveness of your performance management online training program and individual progress. Here are 8 top LMS metrics that can help you improve workplace proficiency and task performance.
1. Certification Course Completion Rates
Many skill and task-based online training courses involve certifications. Especially those that pertain to governmental or company-wide regulations. For example, safety online training certificates that help prevent workplace injuries. LMS platforms give you the power to track certification course completion rates so that you can see who is up to code. You are also able to send automatic reminders to employees who need to renew their certificates. In addition, these LMS reports allow you to spot certification gaps. For instance, you can create a new performance management online training course based on performance gaps that were revealed during annual employee reviews.
2. Activity Completion Times
How long does it take to complete the process? Are employees able to wrap up the task fast enough to keep customers content? Learning Management Systems allow you to monitor activity completion times so that you can identify trouble spots. For example, employees struggle to complete a sales online training simulation in the allotted time. Thus, they may require some additional tips, information, or skill-building tools to speed up the process without sacrificing accuracy, of course. For example, online training tutorials, video demos, or other microlearning online training resources.
3. Performance Online Training Simulations & Branching Scenarios
Interactive online training simulations and branching scenarios are true to life. Employees must use their skills and pre-existing knowledge to navigate the situation and achieve the desired results. As such, you can see how they might fare in the real world when they are faced with work-related challenges. Do they crumble under pressure, or are they able to perform at their best, regardless of the obstacles that stand in their way? LMS reports enable you to monitor individual employee performance so that you can offer personalized online training resources. For example, a member of your sales staff makes a few crucial mistakes during the online training simulation. You have the chance to intervene and correct these unfavorable behaviors before it’s too late. Just make sure that employees know what you’re looking for. For instance, develop criteria for specific skills or knowledge they need to focus on.
4. eLearning Assessment Results
eLearning assessments offer insight into an employee’s knowledge base, skill development, and task mastery. If you choose your questions carefully, you have the power to explore every aspect of their performance, from compliance comprehension to real-world application. Learning Management Systems are actually able to track quantitative and qualitative assessments. Quantitative assessment results are broken down into right/wrong percentages so that you can see where employees require assistance. For instance, they scored low on the customer service skill portion of the exam. Qualitative assessment results are based on performance reports, such as serious game or online training simulation activities.
5. Instructor Approval Ratings
How do employees truly feel about their online instructors? Are their managers actively involved in performance management online training? Your team leaders play an important role in performance management. They are there to offer ongoing support to your employees and intervene when necessary. As such, you should pay close attention to instructor approval ratings. Low percentages may indicate that it’s time to meet with your online instructors/managers and offer them online training resources of their own, such as online training tutorials or guides on how to actively engage with the learning community.
6. Online Training ROI
You need to make the most of your online training resources in order to justify the investment. LMS platforms don’t typically feature online training ROI reports. However, you can compare LMS metrics to your sales reports and expense sheets to measure effectiveness. For example, employees are still under-performing in the sales department. Thus, you may need to rethink your management performance online training strategy and add more real-world elements to make it worthwhile. You can also analyze your performance management budget to pinpoint areas of overspending. For instance, employees aren’t accessing certain online training modules or activities. You can choose to cut them from the performance management online training and invest in other valuable online training resources, or give your existing assets an overhaul to accommodate employees’ needs.
7. Customer Satisfaction Scores
Compare your customer satisfaction scores with LMS metrics to fine-tune your performance management strategy. You can upload your online survey and poll results to the LMS, which converts them into graphs and charts. As such, you’re able to identify customer loyalty roadblocks that tie into online training pain points. For example, your customer service associates are taking longer than expected to complete the “exchanges and returns” scenario. However, if they had the necessary skills and experience they would be able to reduce their times, thereby improving customer satisfaction scores.
8. Employee Feedback
What do employees really think about the performance management online training course? Are they getting the online training resources they need, or do they feel like there’s some room for improvement? LMS platforms allow you to compile employee feedback and produce data visualizations. For example, view all of your online survey, poll, and questionnaire results in graph-form. That way you can pinpoint patterns and trends to determine your core strengths and weaknesses. As a result, you have the opportunity to create more personalized online training resources that improve individual performance.
These LMS metrics give you the ability to adjust your performance management online training based on your employees’ needs. Thus, you can personalize online training resources in order to fill gaps and enhance workplace productivity. You should also periodically re-evaluate your performance management to ensure that it aligns with organizational goals; especially when compliance regulations or company protocols are being revised.
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