A net promoter score (NPS) is an index ranging from -100 to 100. It is calculated by asking survey participants to rate their likelihood of recommending the company or brand to a friend or colleague. Respondents answer a key question using an 11-point scale. The method is popular because it is easy to understand and simple to work with.
Many companies use an NPS to gauge whether customers are promoting their brand among friends and as a measurement of overall customer satisfaction. A high NPS indicates a great company or product loyalty.
The same idea can be applied within the realm of HR. While traditionally used in marketing, an NPS survey can also be adapted to provide useful information about employee satisfaction, too. This involves finding your organization’s net promoter score for HR.