Many sectors are growing and businesses are taking on staff. The war for talent is still very much ongoing. Businesses are responding by growing their own in-house pipeline of talent. Employee engagement is central to achieving this – and creative and engaging learning and development opportunities play a vital part. Acknowledging this, increasingly companies are focusing on employee experience (EX) every bit as much as customer experience (CX).
In his HR Predictions for 2021, HR analyst Josh Bersin predicts that employee experience will become part of corporate strategy. He defines EX initiatives as company-wide projects that include HR, IT, legal, facilities, finance, and workplace safety. Employee experience encompasses issues ranging such as work protocols, management support, workplace design, rewards, development, careers, and culture.