We believe an organization needs to be publicly accredited – have some kind of officialized recognition – before its customers and partners can trust that this same organization can properly credit others. It is not worth talking to or considering another provider who doesn’t have external recognition or validation – not in this day and age.
Indeed, when considering a provider online, the level of accreditation and certification is important to help build up trust between the customer and the company. Companies any less than properly certified with the necessary credentials should not even be considered as partners.
Especially in regulations-based industries, like automotive and insurance, certifications help organizations better assess and judge providers of digital services and their processes. For Speexx, when it comes to data privacy, regulatory compliance processes and information security, our customers, users and HR and L&D partners cannot afford or hold space for any error. We do not take any of this lightly, we respect legal and quality thresholds, and aim to surpass their expectations.
Quality is very important here at Speexx and that’s why in 2009 we introduced a quality management system along with becoming certified according to DIN ISO 9001:2015 in 2018. ISO is a set of standards that specifically help organizations to ensure that they meet both customer and stakeholder needs within the regulatory requirements related to their product or service.
Establishing such procedures for monitoring, measurement and analysis helps us to show that all processes are carried out properly regarding language courses, training services and quality management. Through regularly monitoring these activities, we can ensure the effectiveness of all measures.
Certifications like ISO will help all organizations to be able to better assess and judge providers of digital services, like language training and their processes, whether business is conducted at home, at the office or a hybrid of the two.
In order to be on the safe side, organizations should conduct screenings with their digital service providers to ensure they are following appropriate security measures, accreditation, and certification processes. This is something that Speexx has a reputation for keeping track of and has been regularly upholding from the very beginning.