In the new normal, digital-only communication is seen increasingly as a daily occurrence where most misunderstandings can occur. Tiny, barely noticeable reactions often reveal what you think about something without you having to express it verbally. Approval, rejection, uncertainty, joy, anger, surprise, and so much more is revealed by your body language to your counterpart.
But body language – as the name suggests – is physical and therefore not easily transferable to the digital world, where physicality takes a back seat. Nevertheless, it’s not as if you’re not revealing anything about yourself here – quite the opposite.
Even in the new normal, you are constantly sending out signals. Often, however, these signals do not match your intentions, and even more often they are misinterpreted by those on the other end of the call.