A recent survey of 12,500 office workers in 29 countries for the World Economic Forum found that the majority want flexible working to become the norm. And almost a third said they would consider looking for another job if they had to return to the office full-time. So, back to the office nine-to-five, anyone? Here is the case for digital coaching:

Woman on couch digital coaching

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What is coaching?

Back in school, or on TV, you might have seen a sports coach at work. Sports coaches focus on improving performance in the context of sports and physical activity. They work with athletes to help them develop their skills, improve their fitness levels, and achieve their goals in their chosen sport.

Similarly, in a corporate context, business coaching focuses on helping individuals and teams improve their performance in the workplace. It is a process that involves a coach working face to face – typically at a company location – with a client to identify their strengths and weaknesses, set goals, and develop strategies to achieve those goals.

The International Coaching Federation (ICF)  defines coaching as “a thought-provoking and creative process that inspires a person to maximize their personal and professional potential.” Coaching is based on partnership, and the coach helps the coachee find their own answers and solutions – unlike mentoring, which is based on expertise, or training, which is based on the repetition of specific techniques.

A coach just has a different perspective. Still to this day, the best [actors] have coaches because the coach can see what you can't see because you're in the forest; they're outside of it.

Hugh Jackman, actor and Marvel hero

The use of AI in coaching

The move to the hybrid workplace post-pandemic is disrupting how organizations approach coaching, employee development, and performance improvement. Traditional one-size-fits-all coaching programs often fail to meet the individual needs of your employees. With geographical barriers, the reality of remote work, and time constraints often hindering old-style coaching approaches, online coaching provides a flexible, personalized solution for individuals and teams.

Online coaching leverages the latest technologies to deliver a personalized coaching experience to employees, regardless of location or time zone. With AI-powered technology, digital coaching platforms can analyze employee data to identify individual learning needs and deliver customized coaching programs. Moreover, digital solutions offer coach matching technology to pair employees with coaches who have the expertise and skills to address their individual needs.

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Reconnecting with the hybrid workforce - your guide to implementing online coaching.

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What is digital coaching?

Digital coaching is a game-changer for employee development and performance improvement – or, in the words of HR industry analyst Josh Bersin, “Online coaching has become a white-hot market, and it’s totally disrupting leadership development.”

With AI-powered tools, online modules, personalized 1:1 coaching sessions, data-driven evaluation, integration into corporate LMS and LXPs, and coach matching algorithms, digital coaching offers a flexible, personalized, and effective tech-enabled coaching solution for the modern workplace.

  • Online coaching begins with an initial assessment of the employee’s goals, challenges, and personal and professional background. From there, personalized coaching sessions are designed to meet their specific needs using various digital tools, including video conferencing, messaging apps, and coaching platforms. These sessions are typically conducted at a convenient time and place for the employee, regardless of location or time zone.
  • At its core, online coaching is about providing your people with flexible and personalized coaching experience. AI-powered tools are used to analyze employee data and identify individual learning needs. Online modules and personalized 1:1 coaching sessions deliver customized coaching programs tailored to each individual’s unique needs and preferences.
  • Data-driven needs assessment and evaluation: Digital coaching platforms often include data tracking features that allow organizations to measure coaching programs’ impact and identify improvement areas.
  • Tech-enabled coaching can be integrated into learning management systems (LMS) and learning experience platforms (LXPs), making it easy for organizations to manage seats and administration, track employee progress and provide ongoing support and feedback. Coach matching algorithms like Speexx Matchmaker ™ pair employees with coaches who have the expertise and skills to address their unique needs.