Though most employers agree that soft skills are important, it is generally unclear which specific skills they have in mind. While these skills may be hard to pinpoint, studies indicate that there is a general consensus on the most important soft skills—even across different cultural contexts.
When it comes to cross-cultural communication, soft skills such as listening and emotional intelligence can be just as important as hard language skills.In a globalized workplace, cultural cues can be easily misread or missed entirely, and soft skills play a big role in reducing miscommunication.
More companies rely on a global workforce to meet the needs of today’s international economy. This means employees are dispersed in key markets around the globe, and bring diverse cultural and linguistic backgrounds to the job.
Behavior and values are the source of every country’s culture, and are the building blocks for developing business culture. Cultural influences, attitudes and values vary across nations. The range of your knowledge of the culture of your business partners can be crucial when it comes to doing business or not.