Jul 24th, 2015

Communication 101: How to Make a Complaint

The first tip about making complaints is perhaps an obvious one, but a difficult one to follow all the same: Don't get angry. But there are some other easy guidelines to follow to help you to both stay calm and still get what you want. A good tip is to sit down and prepare your complaint in advance of any phone call or face-to-face conversation.

Communication 101: How to Make a Complaint
Jun 10th, 2015

Webinar – a Cool Tool for Teaching and Coaching

Wouldn't it be fantastic to teach in many places at the same time? Or to have business meetings all over the globe without having to take a plane? Well – today that is possible! I had been teaching traditionally for many years when I discovered Skype. Skype is an excellent tool if you want to teach or coach a person who is located far away from you.

Webinar – a Cool Tool for Teaching and Coaching