As monolingual speakers become the minority and powerful languages, such as Mandarin, Spanish and Arabic take on economic capital, multilingualism within your workforce is becoming a necessity, rather than an option. Do you know what languages your prospective customers are speaking?
There is little doubt that companies benefit from having multilingual employees. Staff members who know a second language can provide basic translation services. Sales and customer service representatives tend to enjoy better rapport and success in the market if they speak the native language of the people they’re contacting.
No matter how large or small an organization, whether it works online or offline, its employees will have to deal with a different culture or language at some point. This could be colleagues from abroad who haven’t fully mastered the local language yet, as well as partners, suppliers or customers in another country. Such encounters can be highly rewarding as they offer insights into a different culture and perspective.
If you work in a large, global organization, especially within the European Union, you will likely be required to communicate and work alongside colleagues in different regions. Multilingual employees have the ability to communicate effectively across international borders, making them prime candidates for promotion over their monolingual colleagues.
Supporting your employees in learning a second language equips them with the skills they need to thrive in a global market. It will enable your workforce to enter new markets and effectively interact with potential clients and colleagues.
When it comes to cross-cultural communication, soft skills such as listening and emotional intelligence can be just as important as hard language skills.In a globalized workplace, cultural cues can be easily misread or missed entirely, and soft skills play a big role in reducing miscommunication.
Effective communication isn’t just an exchange of information; it is also about understanding the emotion and intention behind the words. It is as much about being able to convey your message in the way you hope it to be received, as it is about being able to listen and gain the full meaning of what is being said to you.
Brexit has occupied the front pages of both European and International publications. The entire world is watching expenctantly to see if the project of a common Europe will crumble under the unexpected decision of 52% of the British population. At the moment, the exit of the UK from the EU seems very likely to become a reality.
We’re all familiar with International Women’s Day on 8th March, but I bet not all of you knew that there’s an International Men’s Day, too – today! International Men’s Day also coincides with the month of Movember – a worldwide moustache-growing charity event each November which aims to raise awareness and funds for men's health.
Behavior and values are the source of every country’s culture, and are the building blocks for developing business culture. Cultural influences, attitudes and values vary across nations. The range of your knowledge of the culture of your business partners can be crucial when it comes to doing business or not.