To be an effective leader requires many skills. These will be found in different proportions, depending on the sort of effective leader you are. Yet one skill area in which every effective leader – of whatever type – must excel, is communication. The first step to improving anything about yourself, including your communication skills, is to take what you already do to the highest level.
The renowned management guru, Peter Drucker, once wrote that since “the purpose of business is to create a customer; the business enterprise has two basic functions: marketing and innovation. Marketing and innovation produce results. All the rest are merely costs.”
No matter how large or small an organization, whether it works online or offline, its employees will have to deal with a different culture or language at some point. This could be colleagues from abroad who haven’t fully mastered the local language yet, as well as partners, suppliers or customers in another country. Such encounters can be highly rewarding as they offer insights into a different culture and perspective.
As workforces become increasingly globalized, cross-border communication has become a critical challenge for HR teams to address. According to a survey conducted by the Economist Intelligence Unit (EIU), people management is among the top current challenges for senior and C-level executives, second only to slow growth in key markets.
Almost all organisations (98%) who participated in the 4th Annual Speexx Exchange survey in December 2015 agreed that good communications are ‘very important’ or ‘important’ for the success of their business. Almost a quarter (24%) thought intercultural differences had a negative impact, while 21% cited lack of foreign language skills among employees.
The key characteristics of a device capable of being used for mobile learning are that it is digital; easily portable; usually owned and controlled by an individual rather than an institution; can access the internet; has multimedia capabilities, and can facilitate a large number of tasks, particularly those related to communication.
Did You Remember to Plan Your Language Communication Strategy Working across borders is fun! Right? Imagine the following scenario…. Your company has grown over the last few year and you have added several offices in other countries to the central organization. It is [...]
If you work in a multinational organization with offices all over the world your workforce has a business need to communicate across borders with colleagues, clients and partners. But without the right language skills, your staff ends up working in local silos, unable to communicate with the rest of their corporate world.
We’re delighted to present you our latest white paper ‘Managing Top Talent – A Call for Better Communications’, which you can download now for free. Effective communication skills are key to finding, managing and retaining top talent across any multinational organisation. To develop a global talent pool of future leaders, HR needs a solid communications strategy.
The first tip about making complaints is perhaps an obvious one, but a difficult one to follow all the same: Don't get angry. But there are some other easy guidelines to follow to help you to both stay calm and still get what you want. A good tip is to sit down and prepare your complaint in advance of any phone call or face-to-face conversation.